15-Day Returns
Shop with confidence. Sayma offers return support for eligible products within 15 days of delivery, subject to product condition and policy terms.
15-Day Window
Eligible return requests should be raised within 15 days from the date of delivery.
Unused Product
The jewellery should be unused, unworn, and returned in its original condition.
Original Packaging
Please keep the original box, invoice, tags, and accessories safe for return review.
Support Review
Return approval depends on product category, condition, and eligibility after review.
How Sayma’s 15-day return support works.
Sayma’s 15-day return support is designed to make shopping easier for eligible products. If you receive a damaged item, incorrect product, or a product with a verified issue, you can raise a return request within the eligible return window.
To keep the process smooth, please make sure the item is unused, unworn, and returned with its original packaging, invoice, tags, and accessories. Our team may request photos or videos before approving the request.
Eligible Cases
Wrong product delivered, damaged item received, verified manufacturing issue, or eligible unused product in original condition.
Not Eligible
Used jewellery, worn items, damaged-after-delivery products, missing packaging, personalized items, or late requests.
Required Details
Order number, registered phone/email, product images or video, invoice, and reason for return.
Final Approval
Return approval is subject to inspection and eligibility as per Sayma’s policy terms.
Raise Request
Contact Sayma support within 15 days of delivery with your order details.
Share Proof
Share clear photos or video if requested by the support team.
Get Assistance
After review, our team will guide you with the next steps if eligible.
Important Note
Return rules may vary based on product category, offer conditions, hygiene reasons, customization, and product condition. Please confirm final return eligibility with Sayma support before sending any product back.
Can I return a product after 15 days?
Return requests are usually reviewed only within the eligible 15-day window. Late requests may not be accepted.
Can worn jewellery be returned?
No. Jewellery should be unused, unworn, and in original condition for return review.
Do I need original packaging?
Yes, original packaging, invoice, tags, and accessories may be required for return approval.
How do I start a return request?
Contact Sayma support with your order number, product details, and reason for return.
Need return assistance?
Share your order details with Sayma support and our team will help you understand the next steps.
Contact Support