Easy Exchange
Need a different product or style? Sayma offers exchange support for eligible orders, subject to product condition, availability, and policy terms.
Exchange Support
Eligible products can be reviewed for exchange within the applicable exchange window.
Unused Condition
The product should be unused, unworn, and returned with original packaging and invoice.
Product Review
Our team may review product condition before confirming exchange approval.
Availability Based
Exchange depends on the availability of the selected replacement product or size.
How Sayma’s easy exchange support works.
Sayma’s exchange support is created to help customers with eligible product exchange requests. If you need a different product, size, style, or replacement for an eligible issue, you can contact our support team with your order details.
Exchange approval depends on product condition, category, availability, packaging, invoice, and policy timeline. Please do not send any product back before receiving confirmation from Sayma support.
Eligible Cases
Wrong product received, size or style exchange where applicable, damaged item received, or verified product issue.
Not Eligible
Used jewellery, worn products, missing packaging, damaged-after-use items, customized pieces, or late requests.
Required Details
Order number, product name, reason for exchange, invoice, photos or video if requested, and contact details.
Replacement
Replacement is subject to product availability. If unavailable, support will guide you with possible options.
Contact Support
Share your order number and exchange reason with Sayma support.
Review Details
Our team may ask for product photos or videos before approval.
Exchange Guidance
If eligible, our team will guide you with the next exchange steps.
Important Note
Exchange rules may vary based on product type, hygiene reasons, customization, offer terms, product condition, and availability. Final approval is subject to Sayma’s review and policy terms.
Can I exchange any Sayma product?
Exchange is available only for eligible products and depends on product condition, category, timeline, and availability.
Can worn jewellery be exchanged?
No. The product should be unused, unworn, and in original condition for exchange review.
What if the replacement product is unavailable?
If the selected replacement is unavailable, Sayma support will guide you with possible alternatives where applicable.
How do I start an exchange request?
Contact Sayma support with your order number, product details, reason for exchange, and required images if requested.
Need exchange help?
Share your order details with Sayma support and our team will guide you with the next steps.
Contact Support