Return Policy
We want your Sayma shopping experience to feel smooth and reliable. This policy explains when a product may be eligible for return and how to raise a request.
Return Window
Eligible return requests should be raised within the return timeline mentioned for the product or policy.
Original Condition
The product should be unused, unworn, undamaged, and returned with original packaging.
Proof Required
Order details, invoice, product photos, or opening video may be requested for review.
Review Based
Final return approval depends on product condition, category, and Sayma’s policy terms.
When can a Sayma product be returned?
A product may be eligible for return if it is received damaged, incorrect, defective, or has a verified issue. The product must be unused, unworn, and returned with original packaging, invoice, tags, certificates, and accessories wherever applicable.
Jewellery is a delicate category, so return approval is based on inspection and eligibility. Please contact Sayma support before sending any product back. Products sent without prior confirmation may not be accepted.
Eligible Returns
Damaged product received, incorrect product delivered, verified manufacturing issue, or eligible unused product as per policy.
Non-Returnable Cases
Used products, worn jewellery, damaged-after-use items, missing packaging, customized products, or requests after the eligible window.
Return Condition
The product should be in original condition with invoice, tags, packaging, certificates, and all included accessories.
Refund / Resolution
After approval, Sayma support will guide you with the applicable resolution, replacement, exchange, or refund process.
Contact Support
Share your order number, registered contact details, and return reason.
Share Product Proof
Send clear product photos or video if requested by the support team.
Wait For Approval
If eligible, our team will guide you with the return or resolution steps.
Important Note
Return eligibility may vary by product category, offer terms, hygiene reasons, customization, product condition, and timeline. Final approval will be shared by Sayma support after reviewing the request.
Can I return jewellery after wearing it?
No. Jewellery should be unused, unworn, and in original condition for return review.
Do I need the original invoice and packaging?
Yes. Original invoice, packaging, tags, accessories, and certificates may be required for return approval.
What if I received a damaged product?
Please contact Sayma support as soon as possible with order details and clear photos or video of the product and packaging.
Can customized jewellery be returned?
Customized, personalized, or made-to-order products may not be eligible for return unless there is a verified issue.
Need help with a return?
Contact Sayma support with your order details and our team will guide you with the next steps.
Contact Support