Shipping Policy
Sayma carefully packs and ships jewellery orders through serviceable delivery partners. This page explains dispatch, tracking, delivery timelines, and shipping support.
Careful Packing
Every order is packed with care to help protect your jewellery during transit.
Dispatch Updates
Once your order is dispatched, tracking details may be shared through email, SMS, or WhatsApp.
Trackable Delivery
You can check the delivery movement using the tracking link shared after dispatch.
Support Help
For delayed, stuck, or damaged packages, Sayma support can help you with the next steps.
How Sayma shipping works.
After your order is placed successfully, the product is prepared, checked, packed, and handed over to the delivery partner. Dispatch timelines may vary depending on product availability, order volume, holidays, customization, or verification requirements.
Delivery timelines may vary by location and courier serviceability. In most serviceable areas, orders may take a few working days after dispatch, but delays can happen due to courier movement, weather, address issues, holidays, or unexpected operational reasons.
Processing Time
Orders are processed after payment confirmation and product availability check. Some orders may require additional verification.
Delivery Timeline
Delivery time depends on your location, courier partner, serviceability, and dispatch status.
Tracking Details
Tracking information may be shared after dispatch and may take some time to become active on the courier website.
Shipping Charges
Shipping charges, if applicable, will be shown at checkout before order confirmation.
Order Placed
Your order is received after successful checkout and payment confirmation.
Product Checked
The product is checked and prepared for secure packing.
Dispatched
The package is handed over to the delivery partner.
Delivered
The order reaches your selected delivery address.
Important Note
Please enter complete and accurate address details while placing your order. Incorrect phone number, pin code, landmark, or address may delay delivery. If you need to change your address, contact Sayma support as soon as possible before dispatch.
How long does delivery take?
Delivery timelines depend on your location, product availability, dispatch status, and courier serviceability. Tracking details may be shared after dispatch.
How will I receive tracking details?
Tracking details may be shared through email, SMS, WhatsApp, or the contact information provided during checkout.
Can I change my shipping address?
Address change may be possible only before dispatch. Contact Sayma support immediately with your order number.
What if my package is delayed?
Please contact Sayma support with your order number and tracking details so our team can help check the latest update.
What if the package arrives damaged?
Please take clear photos or video of the package and product, and contact Sayma support as soon as possible.
Need shipping support?
Share your order number with Sayma support and our team will help you check the latest available shipping update.
Contact Support